Dealz-AreUs (ABN 80 117 998 101) understands the importance of protecting your right to privacy of your personal information. We have policies and appropriate procedures in place to ensure that all personal information, no matter how or where it is obtained, is handled sensitively, securely, and as required by the law. We are committed to adhering to the Australian Privacy Principles (APP), which set clear standards for the collection, access, storage and use of personal information, which may be obtained as part of our business operations.
When used in this policy, “personal information” has the meaning as outlined in the Privacy Act 1988 (Cth). Personal information generally includes any information that can be used to personally identify you in order to provide goods and services to you.
-residential or business address including post codes;
-age and date of birth;
-proof of identity, such as drivers licence or passport;
-social media information obtained via our Facebook, Twitter, or Instagram accounts;
When you buy post-paid, pre-paid mobile phones and SIM cards from us, you will need to provide us with your name, residential or business address, email address and telephone number. We may also collect information from you that is not personal information because it does not identify you personally. This information is normally retained with your personal information and may include:
-your shopping preferences and a list of goods and services you have purchased from Dealz-AreUs your shopping and browsing history, product types, specifications, dimensions or other attributes of goods and services we have provided to you or may provide to you in the future;
-information we require to deliver, service or fulfil warranty obligations for goods or services;
-your marketing preferences, including the type of marketing materials you wish to receive and the method of delivery (email, SMS, direct mail, or other); or
-Information you provide to us via our customer service centre, website, application forms, or directly to team members within our stores in relation to our goods and services.
When you interact with Dealz-AreUs Online Services, other information which may be recorded includes software versions you are using, your IP address, information regarding location (if this is not disabled), dates, times, file metadata, data which you have entered and user activity such as links you have visited.
Dealz-AreUs Online Services are operated by us to deliver a reliable experience, and to enable you to have a unique experience when using our services and provide direct marketing.
When you browse websites maintained by Dealz-AreUs Online Services, information about your activity may be stored on your computer in a file known as a “cookie”. A cookie allows our servers to identify and interact more efficiently with your computer device by:
-maintaining the continuity of your browsing session (e.g. if you are looking at multiple products on our website); and
-Remembering your details and preferences when you return.
Our cookies do not store personal information that can be retrieved to identify you.
You can also control your activity preferences regarding Adobe Flash, local shared objects (LSOs).
The personal information that we ask for is generally used to provide goods or services to you, or to enable you to participate in our business activities, including:
-creating and fulfilling orders, including pre-orders, home deliveries, providing you with order status updates, transaction records, agreements for the sale of goods or services and tax invoices;
-fulfilling our obligations to you for the goods and services that you have purchased or requested from us;
-complying with any applicable laws, regulations and directions given by regulators or government authorities;
-providing your personal information to third parties who assist us in providing goods and services you have requested, such as third party service providers;
-advising you of new goods and services, including for marketing and re-marketing purposes;
-enabling you to take part in competitions and promotions and notifying you about competition results and special offers, which might interest you;
-communicating and responding to questions and complaints raised and to provide you with information or advice;
-administering marketing, budgeting, fraud and loss prevention activities, procurement & development of goods and services to continually bring you the best goods and services that can be provided by Dealz-AreUs; or
-Assessing your suitability for a role you are applying for, if you are a seeking employment, we collect information to assist with the recruitment and selection process.
In order to provide you with superior goods and services, we may need to disclose your personal information to third parties. As such your personal information may need to be disclosed to:
-our employees, contractors or service providers;
-internet and mobile service providers that you have requested;
-IT systems administrators, mailing houses, couriers, and payment gateway providers;
-business advisors such as accountants, auditors, lawyers or other professional service providers;
-in connection with law enforcement activities to any person authorised by such law from police services, ambulance services, government departments, regulators or authorities; and/or
-Other third parties with whom we have commercial relationships, for business, marketing and related purposes.
Dealz-AreUs takes measures to ensure your personal information is protected from unauthorised access, loss, misuse, disclosure or alteration. We also take measures to destroy or permanently de-identify personal information when it is no longer required. The types of measures we take vary with the type of information, and how it is collected and stored.
Where possible, we try to ensure that our disclosure of information to other organisations (for example market researchers, and others with whom we have commercial arrangements) are in a way which does not personally identify individuals.
Under the APP, it is our duty to inform you about our disclosure of personal information to any overseas third parties and service providers in order to provide you with goods and services that you have purchased or requested from us.
We may disclose personal information to overseas recipients in the following countries:
-Sri Lanka to assist in the ongoing development of our website and data management systems to ensure that we deliver the best possible services to our customers;
We will take reasonable steps to ensure that all third parties and service providers do not breach the APPs relating to the personal information you have provided.
-Generally, you have no obligation to provide any information requested by us. If you choose to withhold requested information we may not be able to provide you with the goods and services that depend on the collection of that information, particularly if the collection of that information is required by law;
-we may be unable to contact you to provide information about goods and services that you have purchased or requested from us;
-we may be unable to tailor the content of our marketing communications and thereby impacting your experience when shopping with us;
-you may experience delays or inefficiencies when interacting with us as we do not have all the relevant information at hand; or
If you would like to make a complaint about the way your personal information has been handled, or if you think that we have breached our obligations under the APP, you may direct your concern to the Privacy Officer by emailing [email protected]
Our Privacy Officer will endeavour to resolve your complaint within a timely manner, and deal with your complaint as follows:
-Acknowledge receipt of your complaint and provide you with a reasonable timeframe for resolving your complaint;
-Provide you with our reasoning of how your complaint has been dealt with.
If we are unable to resolve your complaint, we will advise you to make further inquiries, or make a complaint directly with the Privacy Commissioner.
More information about Privacy law and the APP is available from the Office of the Australian Information Commissioner atwww.privacy.gov.au